Online consignment company ThredUP sells secondhand women’s and children’s clothing to a wide range of customers. Along with “like new” secondhand finds, it touts a crackerjack support team and strives to make excellent customer service a top priority.
Yet, ThredUP was encumbered by its tedious manual ticket classification process, which required some of its most senior agents to look at, classify, and sort up to 1,200 tickets a day. To solve these issues, the ThredUP team turned to SmartAssist.io to implement the SmartAssist Triage Application.
In this case study eBook, you will learn:
Download this eBook now to learn how the SmartAssist Triage Application impacted ThredUP’s support processes, consistency, and customer experience.